Privacy Policy

Introduction

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pq333 is committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains the types of information we collect, how we use it, under what circumstances we may share it, and the rights you hold as a user of pq333.ws. By accessing or using any part of our website, you acknowledge that you have read and understood this Privacy Policy and that you agree to the practices described herein.

This policy applies to all users accessing pq333 from Bangladesh, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our platform is strictly for adults aged 21 and above. If you are under 21, you must not register, access, or use pq333 in any capacity. We take the privacy of our users very seriously and continually work to maintain the highest standard of data protection.

Information We Collect

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We collect several categories of information to provide, secure, and improve our services. We aim to collect only what is strictly necessary for the purposes outlined in this policy.

Personal Identification Information

• Full name and date of birth (for age verification — players must be 21+)
• Email address and mobile phone number
• National ID, passport, or other government-issued identification documents (for KYC compliance)
• Residential address, including city and district within Bangladesh

Financial and Transaction Data

• Payment method details (e.g., bKash account number, Nagad number, Rocket number, Upay, Visa, Mastercard)
• Deposit and withdrawal history including transaction amounts in BDT
• Bonus claims, wagering activity, and account balance records

Technical and Usage Data

• IP address, device type, operating system, and browser information
• Pages visited, time spent on site, click patterns, and game session data
• Referral source and session identifiers used to maintain account security

How We Use Your Information

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pq333 uses the personal information we collect for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally gathered. The primary ways we use your information include:

• Account registration, verification, and management — including KYC identity checks required for responsible gaming compliance
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks
• Delivering customer support in English and Bangla, responding to queries typically within 4 hours
• Personalising your gaming experience — including cricket betting recommendations, slots promotions, and live casino offers
• Detecting, preventing, and investigating fraud, money laundering, underage gambling, and other illegal activities
• Sending transactional communications (e.g., deposit confirmations, password resets, security alerts) and, where you have opted in, promotional updates about bonuses and new games

Sharing and Disclosure of Your Information

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pq333 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, there are limited circumstances in which we may share your data with trusted parties, as set out below.

Service Providers and Partners

We engage carefully selected third-party service providers to assist in operating our platform — including payment processors, fraud-detection tools, cloud infrastructure providers, and customer support software. These providers are contractually bound to process your data only for the purpose of delivering services to pq333 and may not use it for any other purpose. All providers we engage are required to maintain appropriate security standards.

Legal and Regulatory Requirements

We may disclose your information where required by applicable law, court order, or the request of an authorised regulatory body. This includes situations involving suspected fraud, money laundering, or where disclosure is necessary to protect the rights and safety of pq333, our users, or the public.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of all or part of pq333's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via email or a prominent notice on our website, and you will have the opportunity to exercise your data rights prior to the transfer taking effect.

Cookies and Tracking Technologies

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pq333 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and gather aggregate analytics about how our platform is used. We use three main categories of cookies:

• Essential Cookies — strictly necessary to operate core site functions such as authentication, session management, and fraud prevention. These cannot be disabled.
• Analytics Cookies — used to understand how visitors interact with pq333, which pages are most visited, and how players navigate between sections. This data is aggregated and anonymised.
• Preference Cookies — remember your chosen language, region, and display settings to personalise your return visits.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on pq333.

Data Security

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pq333 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure data storage with access restricted to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we take every reasonable precaution to safeguard your data, no internet transmission or digital storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as required. If you suspect any unauthorised activity on your pq333 account, please contact our support team immediately at [email protected].

Data Retention

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We retain your personal data for as long as your account remains active or as needed to provide you with services. Where your account is closed or inactive, we will retain your data for a period necessary to comply with our legal and regulatory obligations — typically a minimum of five years in accordance with applicable financial and anti-money laundering regulations. After the applicable retention period, data that is no longer required will be securely deleted or anonymised.

Your Rights as a User

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As a user of pq333, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days.

• Right of Access — you may request a copy of the personal data pq333 holds about you at any time.
• Right of Rectification — if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right of Erasure — in certain circumstances, you may request that we delete your personal data. Please note this right may be limited by our legal retention obligations.
• Right to Restrict Processing — you may request that we limit the way we process your data in certain situations, such as when you contest the accuracy of data we hold.
• Right to Withdraw Consent — where your data is processed on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting us or updating your account preferences.

We will make every reasonable effort to honour your request within the applicable timeframe. In some cases, we may need to verify your identity before processing your request to ensure the security of your account and data.

Third-Party Links

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Our platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While we partner with these providers to deliver games and services on pq333, their own privacy policies govern how they handle user data on their respective platforms. pq333 is not responsible for the privacy practices or the content of any third-party provider's systems or websites. We encourage you to review the privacy policy of any third party before submitting personal information.

Children's Privacy and Age Restriction

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pq333 is an online gambling platform strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has accessed our platform or provided personal data to us, please contact us immediately at [email protected]. We will take prompt steps to delete any data collected from a minor and to restrict their access to our platform. We use age verification procedures during registration and KYC review to enforce this restriction.

Changes to This Privacy Policy

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pq333 reserves the right to update or amend this Privacy Policy at any time, in response to changes in applicable law, regulatory guidance, or our internal data practices. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email. Your continued use of pq333 after any such change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or the way pq333 handles your personal data, please reach out to our support team. We are available 24/7 in English and Bangla, and we aim to respond to all privacy-related inquiries within 4 hours. You can contact us at:

[email protected]